Change in Review System
Starting May 4, 2021, our partner Avis Vérifiés took over the management of customer reviews for products on the PrestaShop Marketplace. This decision was driven by our desire to strengthen confidence in the quality of the modules and themes available on our marketplace and to provide greater transparency to our customers.
A trusted third party specializing in the collection, moderation, and display of customer reviews on websites and products, Avis Vérifiés allows consumers to rate and comment on their online purchases.
Displaying Reviews in the Partner Account
From the "Customer Reviews" tab, you will find all the ratings assigned to each of your products. A few additional features are available in this interface:
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A filter system to facilitate the search among the received reviews.
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The ability to easily respond to all customers who have left a review, whether it is positive or not.
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The option to report a review will also be available once you have exchanged at least once with your customer (details in a separate article).
Displaying Reviews on the Product Page
All reviews and comments left by your customers are visible on your product pages on the PrestaShop Marketplace. As for the reviews left on your products before this integration, we have kept the rating of the review without the details of the comment.
An Important Note
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The rating system is simplified for your customers. A single score ranging from 1 to 5 is used to evaluate your products.
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Your customers will be able to rate your module immediately after their purchase or download. If your customer has not left a review within 10 days, an email will be sent inviting them to leave a rating.
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For their review to be published on your product page, your customers must include a comment along with their rating.