As a Partner on the PrestaShop Marketplace, you are committed to guarantee Business Care support service for the duration of the subscription (unless the order was refunded or Business care terminated).
Business Care's main features
- The first annual fee is paid when the product is purchased.
- The duration of the subscription is 12 months from the date of purchase of the product.
- The subscription is paid annually and not by monthly direct debit (although, monthly price might be indicated on the product sheet for information only).
- The subscription is tacitly renewable.
- Without obligation, cancellation is possible without notice. The subscription will end once the current subscription expires. The started year is due.
- Reactivation of the subscription is possible at any time, even several years after the expiry date. The subscription can be taken out by former customers without time limit.
Please, note that from the moment the termination has taken place, you are no longer required to provide the Business Care service for the concerned product; however, don’t hesitate to invite your customers to renew the subscription.
FAQ:
Can the Business care be reactivated by customers?
Business Care subscription can be reactivated at any time by your customer via his/her PrestaShop Marketplace account, even if the subscription is no longer active.
However, the new subscription fee will include 30% price increase. It is only applicable when you re-subscribe.
What are my customers rights after business care subscription's expiration or cancellation?
The customer remains the owner of his license and continues to use freely his product. However, they may be refused any support request and will no longer be able to benefit from new updates to the product, whether major or minor.