Going on vacation? Update your status in your account to inform your customers that you’re away but they will receive an answer from you soon.
Update my status
You’ll find a field to update your vacation time in the “Support” page of your Seller Account:
Leave with peace of mind by letting customers know you are on holiday and support yourself as often as possible by adding a predefined message
|
PrestaShop Addons rules stipulate that customers should receive answers less than 1 working day (Working days = Monday to Friday. Regardless of public holidays). |
Sales period
The beginning of each year mark an important sales period for merchant activity, so merchants must prepare and optimize their shops with your themes and modules from the PrestaShop marketplace beforehand.
Nevertheless, we count on your professionalism to not take too long to answer your customer’s questions. Customer who don’t hear back for a long time can result in negative feedback.