Accounts are banned when they infringe one or more rules from our General Terms of Sales.
PrestaShop may delist a vendor in particular in the event of:
- Non-compliance with the T&C;
- Lack of professionalism;
- Violation of a legal provision;
- Redirection to sites competing with PrestaShop;
- Violation of third party rights.
Consequences
Your products won’t be available for purchase and you cannot submit new products for sale, but you should still continue to provide support to customers who have already purchased your products.
Partners who fail to provide support will have their products refunded to the client and will not receive their payout.
Bans can be permanent or temporary. We encourage you to review the Terms and Conditions for Sellers to be aware of the types of activity that can cause accounts to become banned.
Do not hesitate to contact us for more information.
FAQ:
What should I do if my account is suspended for non-compliance with the PrestaShop terms & conditions ?
If your account is suspended due to non-compliance with the PrestaShop terms and conditions, we recommend that you take note of the rules that have been broken and take the necessary steps to rectify the situation. You can contact our support team for help and advice on how to restore your account.
How can I avoid having my account suspended for lack of professionalism?
To avoid having your account suspended for lack of professionalism, make sure you always treat your customers with respect and transparency. Make sure you provide quality customer service and respect response times, in line with your Business care commitment. In the event of a problem, don't hesitate to communicate with our team to resolve the situation.
What happens if I break the rules for redirecting to sites competing with PrestaShop?
If you break the rules for redirecting to sites competing with PrestaShop, your account may be temporarily or permanently suspended. It is important to respect this rule in order to maintain a relationship of trust with PrestaShop. Make sure you understand our policies and follow them carefully to avoid any problems.