As a partner on the PrestaShop Marketplace, it is crucial to find ways to stand out and attract potential customers. Here are some tips to decrease your contact rate and boost your conversion rate:
Update technical documentation
Ensure that the technical documentation for your modules is comprehensive and up-to-date. This will help potential buyers understand how to install and configure your module properly.
Update the product sheet
make sure to list all the features and functionalities of your modules. We highly recommend you add an FAQ to your product sheet in the "other" section to address the most frequents questions.
Add a demo page
Add a back office or/and a front office demo to your modules. Providing a representation of how the modules work will give potential customers a better understanding of its features. Moreover, products with a demo page have proved to convert x2 more than products without a demo. Please note that adding a demo will be mandatory in the near future, so we highly recommend you start adding demos to your product sheets now.
Improve Compatibility
Address any compatibility issues with different versions of PrestaShop or other modules to enhance the user experience and reduce the need for contact. Make sure that your module is up to date with the latest PrestaShop Version.
FAQ
How can I improve the compatibility of my modules with different versions of PrestaShop?
Make sure to stay up to date with the latest versions of PrestaShop and regularly test the compatibility of your modules with these versions. Address any compatibility issues promptly to provide an optimal user experience.
Why is it important to update the technical documentation of my modules?
Complete and up-to-date technical documentation allows potential buyers to understand how to properly install and configure your modules.
Is it really necessary to add an FAQ to my product listing?
Yes, adding an FAQ to your product listing can help answer potential customers’ most common questions, which can reassure them and encourage them to make a purchase. A well-designed FAQ can also reduce the need to contact you.