In this article, we will guide you on managing your subscription to the Expert program, including how to switch from a monthly subscription to an annual subscription, understand our cancellation policy, and modify your payment methods.
1. Switching from a Monthly Subscription to an Annual Subscription
You can switch from a monthly to an annual payment at any time. However, please note that in 2 cases it is a subscription with a commitment of 12 months.
If you wish to make the change, you just need to contact our support team via the contact form in this help center.
Note:
With the annual payment, you benefit from a 20% discount. By switching from monthly to annual billing, you will be charged pro rata for the remaining amount at the annual rate: €1,000 / year.
2. Cancellation Policy
We understand that your needs may change, and therefore, you may cease to be a Member of the Experts Program at any time.
To do this, simply inform PrestaShop by email via the contact form in this help center. Once informed, we will proceed with the cancellation as soon as possible.
Please note that you will not have access to the Benefits of the Experts Program from the end of the current period.
Remarks:
Each commenced annual subscription is due, obligating you to pay all monthly installments and does not entitle you to any refund for the period already paid.
You are free to re-enroll in the Experts Program at any time.
3. Modify your Payment Methods
If you wish to update your payment information, please follow these steps:
- Access your account: Log in to your personal space.
- In the main menu, go to Certifications > Certification pack: You will find the option to modify your credit card information or choose another payment method.
- Go to 'Manage Your Account': Enter your new payment information and save the changes.
Note:
The modification of your payment information will take effect at your next renewal.
How to contact us?
If you have any questions or need further assistance, please do not hesitate to write to us using the contact form in this Help Center > Contact - Experts.
Our teams are available from Monday to Friday from 9 h to 20 h.