Creating an attractive profile in the Experts Hub is essential to stand out and attract potential clients within the PrestaShop ecosystem. Follow this video and the step-by-step guide below to set up and optimize your agency's profile for maximum impact.
Step 1 – Log in to your Expert Portal.
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Go to the Expert Portal and log in with your agency's credentials.
Step 2 – Access your agency profile
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Click on theprofile icon at the top right.
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Select "Company Profile" from the dropdown menu.
Step 3 – Scroll down to "Update Experts Hub Profile"
You will find this section in the area dedicated to your company's profile. This is where you will create and manage your public profile.
Step 4 – Add your logo and a short description.
The short description is clearly visible in your profile. It should quickly attract attention and highlight your offer. Include:
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Core competencies
For example: "Creation of PrestaShop stores", "development of custom modules", or "e-commerce UX/UI design."
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PrestaShop experience
"More than 10 years of experience," or "More than 200 delivered stores."
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Unique Selling Proposition (USP)
"Experts in e-commerce SEO-friendly," or "Fast delivery times."
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Target market or industry sector.
Example: "Specialists in e-commerce for fashion, beauty, and lifestyle."
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Scope of services
Example: "From installation to performance auditing and third-party integration."
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Notable clients or projects (optional but impactful)
Trustworthy for XYZ and ABC.
💡 This description is often the first element read — take care of it!
Step 5 – Complete the Services section.
Here is the opportunity to precisely show what you offer and why clients should choose you.
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Add a link to the corresponding service page on your website.
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Write a clear title and a short descriptive paragraph for each service.
Include:
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Technologies & tools used.
Example: “Symfony, Vue.js, ERP/CRM integrations”.
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PrestaShop-specific expertise
Ex: “Migration of PrestaShop 1.6 to 8.x”.
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Support throughout the project
From strategy to design, QA, and maintenance.
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Custom and scalable solutions.
Solutions for startups as well as for multi-store businesses.
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E-commerce industry knowledge.
Example: "Conversion rate optimization, PIM integration, analytics."
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Post-launch support.
Example: "Maintenance with SLA and continuous improvements."
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Client-oriented language.
"We help merchants improve their cart conversion rates."
✅ Use the sorting tool to group your services into clear and readable categories.
Step 6 – Add your clients
Enhance your credibility by showcasing your current and past clients.
Include:
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Client names & logos
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Recognized brands
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Diversity of clients (from startups to large accounts)
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Served sectors (fashion, electronics, food, etc.)
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Project descriptions
E.g.: "Complete redesign of the fashion store of brand X."
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Geographical coverage
Example: "Clients in France, Italy, and North America."
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Strengths / case studies
Example: "+30% mobile conversion after UX redesign."
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Client testimonials (optional)
"Agency Y was essential to our success at the launch!"
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Ongoing collaboration or long-standing clients
"Partner of brand Y for 5 years."
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Results-oriented language
Example: "The brand Z's rise to 100 K orders/month."
Step 7 – Add a presentation video (optional)
Make your profile more lively with a YouTube video showcasing your agency and services.
🔗 Note: only public YouTube links are accepted.
Step 8 – Save your profile!
Once all fields are filled in:
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Scroll to the bottom of the form.
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Click on the "UPDATE" button to save your changes.
⚠️ This step is crucial — the changes will not be visible until you have clicked on "Update"!
Final tips
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Regularly update your profile according to the evolution of your services and clients.
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Use clear and benefit-oriented language.
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Review your document each quarter to update the content and visuals.
Need assistance?
If you have any questions or require assistance, please do not hesitate to contact us via the Help Center > Contact Experts form.
Our team is available from Monday to Friday, from 9 AM to 8 PM.